Advantages of tour operator TEZ TOUR:

Analysis of the competitiveness of the travel company “Tez Tour”

Tez Tour is an international tour operator company that appeared on the tourism market in 1994. At that time the company provided shipping Russian tourists only in one direction - to Turkey, and from that initial stage of its work Tez Tour took a successful start, ensuring development into one of the largest tour operators of the international level.

Today Tez Tour sends tourists from Russia and Ukraine, Bulgaria and Romania, Belarus, Kazakhstan and the Baltic countries to nine of the most popular destinations. Tez Tour sells tours in the following areas:

Türkiye (since 1994),

Thailand (since 1997),

Egypt (since 1999),

Spain (since 2003),

Cuba and Dominican Republic (since 2004),

Maldives and Sri Lanka (since 2007),

Greece (since 2008).

Since 2009, a ski route to Austria and Andorra was opened, and in 2010 - Brazil.

Currently, Tez tour continues to develop dynamically, opening new routes every year. In all corners globe, where tours from Tez Tour are organized, the company’s own divisions have been opened - for example, there are already 3 of them in Turkey, and as many as 4 in Spain.

Tez tour is a name proven over the years. The vast majority of people who have at least once had the opportunity to choose a tour operator for a holiday in one of these countries have come across the name of the company.

The tour operator provides high international standards of work quality, for which it has been awarded Russian and international awards.

Among them is the title “Brand No. 1”, received in 2005, and many other awards and nominations. But the main reward for the operator is customer trust, which in 2008 was noted with the help of the annual “Trust Mark” study of the Reader’s Digest publishing house - according to its results, the campaign received an award as the company enjoying the greatest customer trust in the Russian tourism market.

The priority in the development of the company has always been high tourism technologies; at all levels the company is constantly modernizing and improving.

Advantages:

• 1. Tez Tour has the ability to track each sent tourist online and is always ready to provide any assistance on the spot.
• 2. In all countries with which the tour operator Tez Tour works, there are their own representative offices in order to ensure that the most short term respond to customer needs without resorting to intermediaries.
• 3. Well-established communication between all offices of the tour operator, an online booking system and quick presentation of any important information regarding work allows us to confidently declare the high reliability of cooperation with Tez tour even in force majeure circumstances.
• 4. Tez tour focuses on the most popular tours, while taking into account the individual needs of each client.
• 5. To provide customers with quality service, the operator works only with time-tested hotel chains and airlines.
• 6. The hotels with which the company cooperates are distinguished by the highest level of service.

Market segmentation is the division of a market into distinct groups of buyers, each of which may require separate products and/or marketing mixes. Most often, socio-economic criteria are used to segment the market, such as age, gender, income level, education, profession, family size and others.

Tez Tour employees determine the target segment based on the following characteristics:

“Tez Tour” is most popular among audiences under 34 years old.

Income level is average and above average.

Education is usually higher, but it doesn’t play a role.

Marital status - usually a family of two to four people.

Work, profession - most often - private entrepreneurs.

Life style - an energetic, active person, engaged in trading or management activities, often working on weekends and holidays, takes care of his image, feels a lack of time for rest and family, is receptive to new products, and skeptical of advertising.

The motive for travel is the desire to relax with family, - the desire to relax abroad, - the desire to receive treatment abroad, - the desire to visit an exotic country (entertainment + novelty). This describes the main segment on which Tez Tour operates. Of course, this does not mean that absolutely all of the company’s clients are of this age or status, but most of them fit this definition, and it is this group of consumers that allows them to quickly recoup the costs of producing and promoting a tour product.

Marketing efforts should be aimed at creating strong and lasting preferences among current and potential customers.

The goal is to attract a large number of clients from the existing market and attract new categories of clients.

In addition to the described segment, there are other consumer groups that can generate real income. Students (youth) are considered as potential consumers. You can also offer work with such a category of clients as children, teenagers, people of pre-retirement age, with low income and enough free time. However, new clients need new tour a product that will take time, effort, and money to develop.

The travel agency has its own website - this is one of its main advantages. The site has several sections:

• 1) Information about the travel agency “Tez Tour”;
• 2) Search engine for hotels, countries, types of recreation;
• 3) Prices for tour packages;
• 4) Section for agencies;
• 5) Information for clients;
• 6) “Question-Answer” section

Also on the main page of the site there is a window with the most important news for clients and partners. To attract the attention of customers, special offers and a tour window are indicated in yellow. Using booking systems, you can book a tour yourself without going to the websites of these tour operators.

• No. 19 GL 0049 F dated 07/12/2018,
  452,070,837 (Four hundred fifty-two million seventy thousand eight hundred thirty-seven) rubles.
  Financial support was provided by: Sogaz JSC located at the address: 107078, Moscow, Academician Sakharov Avenue, building 10.


• Tour operator civil liability insurance contract No. 433-006431/19 dated 01/28/2019, valid from 01/02/2019 to 31/01/2020
  The amount of financial support is 588,401,400 (Five hundred eighty-eight million four hundred one thousand four hundred) rubles.
  Financial support provided by: SPAO "Ingosstrakh", located at 115035, Moscow, Zamoskvorechye district, Pyatnitskaya street, building 12 building 2

The total amount of financial support for the tour operator TT-Travel LLC
amounts to 1,040,472,237 (one billion forty million four hundred seventy-two thousand two hundred thirty-seven) rubles.

To cooperate with us you need:

3. Working with your Personal Account and Tour Search How to get a Login and Password.

You can book using the Tour Search, and view your applications using the agency’s Personal Account. To do this you will need a login and password. A login and password are assigned after drawing up an agency agreement.
If you have not received your login and password, request them by email [email protected].

6. A detailed description of our programs is contained on the website in the “Countries” section

In case of sending applications by email for the calculation of a CORPORATE/GROUP tour, please send them in accordance with the form of the application form to the email address [email protected].

If the group is more than 15 people to any country (even if this country not declared on the TUI TO website) or a group of less than 15 people, but the request was received from a legal entity company, the application is sent to the MICE department.

8. In case of claims

You must provide:

• A tourist's complaint addressed to the agency that booked the tour
• Claim - a covering letter from the agency that arranged the tour to TT-Travel LLC
• A set of documents confirming the validity of the claim, if available

For flight claims, you must additionally provide:

• Boarding passes
• A copy of the voucher and itinerary receipt
• In case of losses incurred by tourists during a flight delay, supporting documents

Original claims are sent to the address: 125167, Moscow, st. Viktorenko, 5 building 1.

Complaints can also be sent by email. [email protected]

Applications to minimize actual costs are accepted within 10 days from the end date of the canceled tour by email to the curators

10. Selling electronic gift certificates

To sell electronic gift certificates, the agency must download the “Additional Agreement”, “Appendix 1 - instructions for issuing gift certificates” and “”. Completed and signed documents must be sent by mail [email protected] to confirm cooperation and the possibility of charging a commission.

The agency acquires a certificate in personal account Online

A description of the process of issuing a certificate on the website is specified in the instructions (Appendix 1).

The agent commission is 500 rub. for 1 certificate sold, is the agency’s earnings and is transferred to the agent’s current account at the beginning of the month following the reporting month.

Within 3 (three) working days after confirmation of the tour, the agency sends an email to the tour operator [email protected] :

• scan of the certificate;
• a scan of the Certificate of Acceptance and Transfer, signed on all sides and with the agency’s seal;
• scan of the receipt for payment for the tour with the presented certificate.

If this clause of this agreement is not observed, the Tour Operator will not see payment for the tour in the system and in fact the tour will not be paid for the amount of the certificate. In this case, the Travel Agent bears all responsibility to the Tour Operator and the client and is obliged to repay the debt incurred on the tour.

For any questions regarding the implementation of certificates, you can contact group of additional services
+7 985 890 0734 phone/Whatsapp

In our work, our travel agency tries to create a “most favored nation treatment” for clients, which consists of the following:

1. Full online information on our website on the Internet about all offers with availability in hotels and flights.
2. Fast and convenient selection of tour at discounted TEZ TOUR prices.
3. Order tours online through the tour search. This connection is the most convenient and economical, which is especially important for out-of-town tourists.
4. Confirmation of hotels within 24 hours, or immediate (!).

6. Independent issuance of an electronic ticket, voucher, insurance and other documents through the website. Now you don’t need to come to the office again.
7. Additional discounts when booking and paying 30 days or more in advance (3%), for permanent (3%) and corporate clients (individually).

And tens of thousands of tourists from Russia, Ukraine, Kazakhstan, Belarus and the Baltic states have already been able to verify this. For them, the INTRAST TOUR travel agency emblem is a reliable guarantor of a long-awaited and unique vacation, memorable immediately and forever. See for yourself! We also see you as our potential partner, and we are ready to create the most favored nation treatment for you.

TEZ TOUR tour operator will provide the most comfortable stay

TEZ TOUR tour operator For many years, she has been successfully working with huge flows of people wishing to have a quality and comfortable holiday abroad, so she is well versed in all the nuances of the modern market. Our employees carry out work strictly in accordance with customer requirements, stipulating everything down to the last detail. Therefore, all our clients remain satisfied with the quality of the services provided, since they receive everything they expect.

The most favorite vacation spots of Russians through our authorized travel agency TEZ TOUR tour operator in Egypt, Turkey, Greece, Thailand, Dominican Republic and Cuba. This applies to both individual and mass last-minute tours, as well as early booking tours that are gaining popularity. This is due to the wonderful climate of hospitable countries, the service in hotels, and the affordable cost of trips from our company.

We, as a travel agency, give the same prices as TEZ TOUR, only we give you discounts.

The company professionally organizes mass foreign tourism, individual VIP vacations, and various business seminars, conferences, etc. High-quality service, reliability, affordable prices - these are the main principles that the authorized Tez Tour agency - INTRAST TOUR company - uses in its work.

Come to us and you will see for yourself the validity of all of the above! We always look forward to meeting old friends and are happy to make new acquaintances.
We dedicate our attention, care and best wishes to YOU!

With the tour operator TEZ TOUR, any trip is organized at the highest level!

With hope for cooperation and respect,
Dmitry Pavlov
General Director of INTRAST TOUR LLC

Authorized certified agency TEZ TOUR tour operator No. 1 in Russia