Ural Airlines - “We won the case and returned the money for the canceled flight.” Ural Airlines cancels flights from Zhukovsky to Paris and Nice How to return a ticket if a flight is canceled

Tickets for bonuses can only be purchased on the airline’s website in the Personal Account of the Wings program participant. When paying for the fare (ticket price excluding fees), you can use any number of bonuses from your bonus account, and pay the rest of the fare (ticket price excluding fees) by bank card. If there are enough bonuses in your account, the discount can reach the full cost of the fare (the cost of the ticket excluding fees). Cost of fees and additional services paid in Russian rubles.

It is possible to issue an air ticket and receive partner services for bonuses if you have at least 1 qualifying bonus (bonus received as a result of a commercial flight) on the account of the Wings program participant.

• When partially paying for an air ticket on the airline's website, the only available form of payment with bonuses is payment with a Visa and MasterCard bank card; mixed forms of payment, including “Thank you from Sberbank” bonuses, are not applicable in this case.
• In case of partial payment with bonuses on the airline's website, the ticket is issued separately for each passenger. Air tickets for children under 2 years of age without charge can be issued in addition to an already purchased ticket at the company ticket office or by calling passenger support services.

If there are not enough bonuses to issue an air ticket, or if there are no qualifying bonuses, the participant bonus program Wings can purchase a certificate for qualifying bonuses in your Personal Account on the Airline website. You can pay for the certificate on the website using a Visa or MasterCard bank card. personal account participant.

The certificate can be purchased either for yourself or for any third party, but the registration of the third participant in the “Wings” program is required strictly before purchasing the certificate.

Promo

The free baggage allowance for the Promo fare, if there is no Wings card, is: one suitcase up to 10 kg

The dimensions of each piece of checked baggage must be no more than 50x50x100 cm, the sum of three dimensions not more than 203 cm.

How to return a ticket if a flight is cancelled?

In case of flight cancellation, you can return the cost of all or partially used transportation according to the rules of your fare without deduction of fines and fees.

We won the trial on March 15, 2019 (Nikulinsky Court of Moscow). There is no information on the Internet about the rights of passengers when a flight is cancelled, but in fact there are many of these rights!

We took three tickets on the Moscow-Warsaw-Moscow route (me, husband, daughter). The airline canceled the return flight and notified us three weeks before departure. They suggested that we postpone our return date from Warsaw to two days later. We could not agree to this, because firstly, our working week was starting, and secondly, our Schengen visa was ending. I told the operator about all this by calling the airline and asked to be transferred to any flight but on the date we needed (according to the purchased return ticket). I was refused. They offered a PARTIAL refund for the flight they canceled.

Since we had to fly in any case, we urgently purchased air tickets on the same route from another airline for much more money.

1. A claim for pre-trial settlement is written. We did it, Ural Airlines I ignored the document.

2. The case is filed in court, here you need to hire a lawyer who will draw up the statement of claim correctly, and wait. Court is not a quick thing

Representatives of Ural Airlines did not appear at any of the court hearings, but they sent a letter with a request to reduce the fine required by law for the fact that the case was not settled before the trial, and also accused us of attempting to illegally enrich themselves at their expense. At the same time, the airline kept the money received from us for the canceled flight for almost a year.

In the end, we won the case. I am writing for those who find themselves in the same situation, what exactly you are entitled to by law:

1. Full refund of all tickets

2. Payment of the difference in price for the ticket that you are forced to buy in return (on the same route and on the same dates)

3. Payment of a fine of 100% of the ticket price for withholding money for a long time

4. Payment of a fine for failure to comply with the terms of pre-trial settlement of the dispute

5. Compensation for moral damage to all passengers

6. For flights from EU countries, a fine of 250 euros per passenger (if canceled 14 days or less before departure)

7. Compensation for legal expenses

Unfortunately, most of us are not aware of our rights, and the company takes advantage of this. It is much easier for them to lose one trial, because the income from those who did not go to court when the flight was canceled is 1000 times higher and will easily cover all expenses.

It is no secret that Ural Airlines constantly cancels flights, violating the rights of passengers. The question remains: how do they manage to avoid responsibility for such actions?

With great pleasure, I will provide all those deceived with complete information about your rights and the nuances of going to court.

Ural Airlines summed up the preliminary results of 2017 and calculated the performance indicators of the work done and results achieved.

8,000,474 passengers chose the airline for their travel in 2017 (+24% compared to 2016). The airline transported 4,624,030 people on domestic routes, 1,884,062 people on international routes, and 1,492,382 people in the CIS countries.

In total, 55,681 flights were operated during the year, including domestic flights - 32,993, international flights - 11,959, CIS - 10,729. Passenger turnover increased by 25% and amounted to 19,196,918 million passengers. km., cargo transportation indicators also showed an increase of 11% - to 18,667,305 kg.

In 2017, the airline's fleet was replenished with five aircraft, two of which were the new generation Airbus A321. Currently, the Ural Airlines fleet consists of modern and comfortable aircraft of the European concern Airbus of the A320 family. The carrier annually acquires new aircraft under operating lease, for this moment there are 43 of them (23 - A320, 13 - A321 and 7 - A319). In 2018, it is planned to purchase seven more aircraft.

In 2017, Ural Airlines passengers had the opportunity to travel to new domestic and international destinations. Cities such as Warsaw, Venice, Catania, Verona appeared on the airline’s flight map. Among domestic destinations, it is worth noting new flights from Yekaterinburg to Kaliningrad, Krasnoyarsk and Yakutsk.

The airline's staff currently amounts to 3,348 employees, of which more than 1,500 are flight attendants and 500 are pilots. All employees have stable social guarantees thanks to the activities of trade unions and the initiative of the airline management. Ural Airlines regularly works to increase production indicators, quality of its service, development useful services and expansion of the flight map.

“In 2017, the airline not only maintained its leadership position, but, thanks to the coordinated work of all airline structures, competent management and planning, acquired new customers who choose Ural Airlines as a reliable and safe carrier. By introducing new attractive destinations, affordable rates, and improving the Wings loyalty program, we were able to win the sympathy of our potential customers. As a result of this, Ural Airlines strengthened its position as a leading federal carrier and maintained its position, consistently ranking fourth among the largest federal airlines in terms of traffic volume,” notes the first deputy general director, commercial director of Ural Airlines Kirill Skuratov.

17.05.2019 , 10:38 1330

Ural Airlines will cease flights from Zhukovsky to Paris and Nice from May 18, 2019. Passengers are offered to change the route or issue an involuntary refund of tickets. About this on the official website of the carrier.

Flights are being canceled due to the position of the French aviation authorities, who consider Zhukovsky as the fourth airport in the capital. Air traffic between Moscow and France is regulated by international treaties, under the terms of which Russian airlines can fly only from three capital airports.

Because of this requirement, Ural Airlines, when operating a flight to Paris in April of this year, was forced to make an intermediate flight, which caused great dissatisfaction among passengers counting on a direct flight.

The carrier offers customers who have already purchased tickets to these destinations to make a forced return or change the route: instead of Paris, fly from Zhukovsky to Prague or from Domodedovo to Bordeaux, and instead of Nice - from Domodedovo to Montpellier.

IN reverse direction flights are offered from Paris to Zhukovsky with a stop in Prague or without a transfer from Bordeaux to Domodedovo. From Nice to Zhukovsky with a stop in Prague and directly from Montpellier to Domodedovo. Flights to/from Bordeaux are available from June 1st, to/from Montpellier from June 2nd.